Double deductions

Dear Old Mutual

Re: Policy No. ***B89

I'm writing to express disappointment and frustration regarding double deductions from my funeral policy. Since opening the policy on May 1, 2023, the monthly deduction was R310. However, from March 1, 2024, to November 31, 2024, I was deducted R635.76, double the original amount. In December 2024, the deduction reverted to R325.76.

After visiting branches (Bloem Plaza, Mimosa, and Lemo), I received conflicting information. Despite partial refunds (R278.74 and R16.95, references CEB***, CEB***, and CEB***), I lack clarity on the issue's resolution.

This has caused significant financial strain. I request an urgent investigation into:

1. Double deductions 2. Discrepancy in refunds 3. Clear explanation for deductions

I have proof and would appreciate a prompt response.

Sincerely, Tlhotlhomisang Onalenna