Double deductions.

Good day,

I hope you are well.

Please be advised that Old Mutual has been debiting my account twice for funeral cover. The first cover was for R201.00; however, to the best of my knowledge, this was cancelled due to missed payments.

I inquired with the representative who contacted me and assisted with my current coverage (Iwyze). They confirmed that my coverage was cancelled, and that the premium on my existing coverage was increased to R266.00.

Could you please clarify how it is possible to be charged twice for the same coverage? I kindly request your assistance in refunding the amount of R201, which was debited from my account for coverage that I understood had been cancelled.

I do not believe you are able to assist me with the iWyze cover, as it is evident that I already have an existing funeral cover. It does not make sense.

Worse no one is taking accountability.