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Nompumelelo N
1 reviews | Active since Apr 2019
18 Nov 2025, 17:36
Double debit:Old Mutual
I do not know if I should say Old mutual is the best company or not.Firstly a fradulent policy was opened in my name,made several complaint and it was resolved quickly along with my refund.In September,I took a policy for me and my daugther so when I called to do a verification on when is the first debit order,I was given the date 15 October however they picked up that my policy has a duplicate then cancelled the duplicate so I was left with one debit order for R190.To my surprise I was debited two times and locked the second debit order to not be reversable.Please kindly assist.I want my refund
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Replies (2)
Old Mutual's replyOfficial
18 Nov 2025, 18:25Good day Nompumelelo N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Nov 2025, 18:25
Official
Good day Nompumelelo N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
02 Dec 2025, 16:06Good day, Nompumelelo N.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 Dec 2025, 16:06
Official
Good day, Nompumelelo N.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,