NS
Ntja S
1 reviews | Active since Jul 2014
26 Jan 2026, 11:48
Double Debiting my account.
I have upgraded my funeral policy but Old Mutual is double debiting me for old policy and new one. When I phone in to request refund and cancellation they are taking me from pillar to post.
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Old Mutual's replyOfficial
26 Jan 2026, 12:16Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Jan 2026, 12:16
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management