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nM
nontando M

1 reviews | Active since May 2014

27 Oct 2025, 13:36

DOUBLE DEBITED

Over and above the previous complaints I have raised, I recently made arrangements to have my mother’s policy debit orders debited from my account, as she is currently unemployed and unable to manage these payments herself. However, to my surprise, I have been double billed for all three of her policies. This unexpected and unexplained double billing is extremely concerning. Not only does it place unnecessary financial strain on me, but reversing these transactions could negatively impact my credit bureau record, which I have consistently maintained in good standing. I kindly request an urgent investigation into this matter and a clear explanation of what has caused this error. Additionally, I would appreciate confirmation that any incorrect charges will be reversed without affecting my credit profile. I trust that this issue will be resolved promptly and professionally.

Thank you for your attention to this matter. Please refer to the policy ref below: 20 Oct 2025 OLD MUTUAL0000CC46BA 251017 R37.00 20 Oct 2025OLD MUTUAL0000CC46BA 251026 R37.00 20 Oct 2025 OLD MUTUAL0000C4D**********17 R96.00 20 Oct 2025 OLD MUTUAL0000C4D**********26 R96.00 20 Oct 2025 OLD MUTUAL00004ADFF4 251017 R198.39 20 Oct 2025OLD MUTUAL00004ADFF4 251027 R198.39

0
Replies (6)
nM
nontando M's update30 Oct 2025, 08:45
Reviewer Update
I am writing to follow up on the matter of the three unauthorized and duplicated debit orders that were processed on my account. To date, I have not received any feedback or resolution regarding this issue.I kindly request an urgent update on the status of the investigation and the immediate reversal of the incorrect debits. I would appreciate it if this matter could be prioritized, as it is causing significant inconvenience.Thank you for your prompt attention to this matter. I look forward to your swift response.
Old Mutual
Old Mutual's reply30 Oct 2025, 09:12
Official
Good Day Nontando,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
nM
nontando M's update03 Nov 2025, 22:09
Reviewer Update
I am writing to follow up on my previous correspondence, as I have yet to receive a response regarding the refund request.The policy in question is registered under my mother’s ID number: ***, but the associated debit has been made from my personal bank account. The account details are as follows:
  • Account Holder: Nontando Maphumulo
  • Account Number: ***
  • Account Type: Current Account
  • Bank Name: Nedbank
  • Branch Code: 198765
As the funds were withdrawn from my account, I am the one directly affected and therefore entitled to clarity and resolution. This matter is now impacting my credit profile, which is unacceptable.I trust this will be the final time I need to reach out. I request that the refund be processed as a matter of urgency.
Old Mutual
Old Mutual's reply04 Nov 2025, 01:16
Official
Good day Nontando,

Thank you for your message. We note your concerns regarding the refund request linked to your mother’s policy. Please note that an email update was sent to you on 03 November 2025 regarding this matter.

Our Complaints Management team is attending to your query, and feedback will be shared via email once the investigation is complete. We understand the urgency and sincerely apologise for any inconvenience caused.

Kind regards,
Old Mutual Complaints Management
nM
nontando M's update04 Nov 2025, 05:25
Reviewer Update
The last email I received was for my policy and that had been resolved, the second query is this one which I have not received feedback since 30th of October 2025
Old Mutual
Old Mutual's reply04 Nov 2025, 07:08
Official
Good day, Nontando.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management