MS
Mbali S
1 reviews | Active since Sept 2025
11 Sept 2025, 02:26
Double Charge -Refund request/No response
Double charged for the funeral policy that was not supposed to deducted from my account by end of August. I have been in the office from the 25th of August 2025 but there is no response, I am waiting for my refund its been more than 10 days. I want all my money. Very tiring and exhausting and very disappointing. The branch done everything to contact the head office but there is no response.
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Old Mutual's replyOfficial
11 Sept 2025, 07:17Good day Mbali S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Sept 2025, 07:17
Official
Good day Mbali S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,