Double billing

Hi,<br> <br> On the 21 October 2015, I visited the Old Mutual branch in centurion Mall.I was then assisted by the Indian gentle man whom I asked to show me the break down of what I was paying for. When he was showing me the break down, i then realized that I was billed twice for my twin and my brother's policies. That shocked me and it was the first time I saw that. I then asked for the Head Office number which I called them right away.<br> <br> I spoke to this lady from the head Office and she suggested that I go to the Police Station and get an affidavit to prove that i was not aware that I was double billed for two people. I then went back on the 11 November 2015 with my affidavit and the gentleman by the name Thabo assisted me the second time around. He then logged a complaint and gave me a paper to say the report will be attended to within 5-10 working days.<br> <br> Now the 10 working days has passed not even a call from old Mutual and they continue to debit my account but its difficult to give me my refund for the extra charges from last year.<br> <br> I want my issue to be resolved soon.It's my money and I need it .<br> <br> Please help<br> Unsatisfied Customer