DONT WASTE YOUR TIME/MONEY ON OLD MUTUAL!

THE WORST EXPERIENCE OF MY LIFE. My mother has had numerous policies with old mutual (life cover/funeral policy) for around 5 years. She became unemployed due to COVID-19 and was unable to pay her premiums. We had to phone the old mutual call center FOUR times to get through to someone who could “help” us. The person who eventually spoke to us told us that we had no other options and that once her policy lapsed she would ultimately lose out on 5 YEARS worth of payments. There was absolutely NO empathy on their part. They clearly didn’t care about our situation. Despite the fact that my mother is the sole supporter in our family and has been diligently paying her premiums for 5 years (without a single missed payment). They offered no other solution or extension to their customer who LOST HER JOB DUE TO THE PANDEMIC. This was truly disappointing and eye opening. You put your hard earned money into these policies and companies hoping to have peace of mind for when you’re not around to take care of your family - you’d think they would offer some semblance of support or empathy - but instead you’re met with COLD and UNHELPFUL staff who work for a company that clearly only give a sh*t about the money you can pump into them.

Save your hard earned money and find an insurer that ACTUALLY CARES ABOUT YOU.