Don't want to pay claim

I submitted a claim in July for a member that passed away in 2022 already. He passed in the waiting period so I am aware that I will only be getting my premiums back. My problem is that I have not received any premiums back and what also upsets me is that outstanding documents were asked 1 by 1 bit by bit.

The last outstanding requirement was the registration of the funeral parlor.

The funeral parlor advised that they are in the process of getting registered.

What I would like to know is what does the registration number have to do with me, my policy and with the member that is confirmed to be dead. This policy is deducting still till today and I need my money back asap please. I'm sorry that the funeral parlor. Is not registered and that my family chose that funeral parlor. All I need now is my money back.