Don't use Old mutual provident fund

In October 2024 I started my first attempt at processing my claim for my provident fund to be paid out in full. I was then advised by old mutual consultant that I needed a letter from my bank to continue with the claim. After retrieving the letter from the bank, old mutual consultant (different one) then advised I didn't need the bank letter as I was single, not married and not going through a divorce. This very nice consult assisted me to complete the claim process on 15 November 2024.

From 15 Nov 2024 up until now the 8 Jan 2025 I have only received one email from old mutual, instructing me to go back to there client ( old mutual client) being my previous employer with a manual which shows steps they must take to complete the process. Can you imagine! From then on between myself, my previous employer HR/payroll along with Agent from Ardentgroup and mindrogroup part of old mutual group have been trying tirelessly for passed weeks to get this issue resolved. The back and forth and lies from old mutual is shocking. The last feedback I received from the Agent was that old mutual payroll department had received all the forms from my previous employer and there was nothing further required from my previous employer and that old mutual payroll department is waiting for the claims department to process my claim, this was in December 2024. It's is now 8 Jan 2025 , no sms and no date of payment of provident fund. On phoning old mutual this week I was told my claim is still not captured,nothing is done and old mutual is still awaiting my employer, then suddenly I'm told no they actually still waiting for old mutual payroll to, I assume give claims department permission to process. This back and forth has been going on since last year. All these delay tactic, and no communication from old mutual part, it's always been me trying to resolve there queries. This has brought me to the conclusion that old mutual has no intention of paying out my provident fund and is enjoying the interest by keeping it in there account. I am now forced to seek assistance from ombudsman or legal action.