Dont try to claim, just pay!

If I could give a zero star rating, I would. I submitted a claim / withdrawal from an investment on 27 August. I was told it would take 10 days to process, now six weeks later still nothing. Everytime I follow-up, they just give another excuse and follow-up date, but nobody cares to take the time to actually process the claim. This is very poor. I am ever so sorry that I invested my retirement money with them....