TD
Tanja D

1 reviews | Active since Aug 2022

04 Jul 2025, 12:12

dont trust old mutual

if you live in bloemfontein dont take any life insurance or so out at old mutual serive terrible they dont update your adresses and mails and the brokers are just as bad like whr=en a broker resign old mutual dont contact you and tell you that and asssign a new broker to you my dad had a broker for 18 years and he left without telling us so there was some changes on th policy to be done and i contacted him and still he tries to help with failed conseconces andstill did not tell us that he no longer wit old mutual and that he is wit another company think twice before you take out anything from them

0
Replies (1)
Old Mutual
Old Mutual's reply04 Jul 2025, 12:43
Official
Hi Tanja

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management