Don't trust Old Mutual

the experience i am having with old mutual is very bad its been 9 months we have filed a claim of the retirement fund policy of our late mother while we were waiting for the Letter of Authority which was the only document outstanding before they could process the claim they have been calling everyday pushing for the letter and saying its the only thing making a hold up with the pay out its been more than 2 month since we have sent through the letter and they have all the documents they required from from us and when we do the follow up they say they are busy with an investigation ,i am failing to understand what investigation they are talking about because we have provided all information and proof of death cert and all other document supporting the claim,we do not have another source of income and our mother trusted the company with her money knowing that one day when she is gone the beneficiary will be able to carry on and support the other siblings that are left behind so how does one trust such a company with their money. Because when pay outs must be made they keep on giving excuses. It seems that mom made the mistake of trusting Old Mutual to take care of her Family when she is gone to avoid the family from suffering as she was the (bread winner),(avoid her car from being reposed as its the only means of transport)(of which the car is already repossessed) and take care of her unemployed spouse and children. This is a lesson to everyone including myself.You Trust Old Mutual With the right intentions but you have no idea they will put the family through when you are gone and for a company as old as it is its unexceptionably.