DONT TAKE OUT POLICIES, THEY DONT PAY AND LOOK FOR LOOP HOLES

Worst experience in terms of customer service ever received. Poor customer service from Inception to final claim. I will name and shame those consultants that have given me poor service: Financial advisor: Mushfiekah Fenton-Roman (Blocked me on whatsapp as she is didnt want to process my claim) Gateway in store support: Kapil (Has to customer care experience) Assessor: Kim (Too lazy to read the letter I sent, proving that old Mutual gave me the incorrect dates) It is because of these people I am cancelling my policy.

I will not rest until I am able to speak to a senior manager with regarding teh disgusting service I received from Old mutual. Iain Williamson will send me an apology letter once I am done with your pathetic service. You take peoples monies.

I will continue to spread negative word about old mutual. for such a big company, you operate in shambles. you are heartless and you will not take advantage of people, we work hard to pay your salaries. Kim you are a weak Assessor, no heart, and too lazy to relook at the letter I sent detailing proof to substantiate my claim.