Don't open an account with old mutual they will refuse to close it

I went to old mutual Kempton park branch on the 22nd of January to close my savings account and I was assisted by Sizwe Mlondo who completed a closure form that I signed and attached my ID and proof of account from a different Bank. He advised me that I'll get a text/email confirming that my account has been closed. After 3 weeks of not getting any feedback from old mutual I reached out the Facebook team who escalated my issue to the money account service team.

I got an email from Zanele Mashapa who works in the money account service team requesting for a bank statement and certified copy of ID. I rep**** telling her that I will not provide anything because all doc's were produced at the branch. I don't have time to be running around making copies and certifying. What was the point of going to the branch. Now they don't want to close my account, they are not replying to my email.

I told Zanele that I'll go complain on hello Peter, to show that she doesn't care. She didn't bother to reply to my email.

I want to cancel my old mutual funeral cover with them, if they can't assist me with closing a simple bank account imagine the problems and drama that I'll go through with my funeral cover.

I requested for contact details for the funeral cover team and still no reply.

I'm very disappointed to see a big company providing poor service. I expected better service from them. The branch can't close my account, money account can't help so who can help me?

All I want is an email confirming that my account is closed and contact details for funeral cover