DB
Denille B
1 reviews | Active since Jun 2017
03 Jun 2020, 13:36
Dont move your RA funds to Old Mutual - pathetic service
I have been trying to get my retirement annuity funds from my old RA company to Old Mutual for over 2 months. It is now to the point that the funds have been paid over to Old Mutual on 25 May 2020 and Old Mutual needs to sign a Form J confirming receipt and send back to my old RA in order for the transaction to be closed. Mr Nokutshaya Mlungisi, is the Old Mutual Broker, not getting any feedback from him. Hesley Koopman from Section 14 is also non responsive. Old Mutual is now sitting with my money, not on my profile to get the benefits, and someone is too *********** to sign the form J and send back. I am reconsidering this as i have never ever experienced such terrible service from old Mutual
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Replies (2)
Old Mutual's replyOfficial
04 Jun 2020, 06:00Dear Denille Boucher
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply04 Jun 2020, 06:00
Official
Dear Denille Boucher
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
DB
Denille B's updateReviewer Update
04 Jun 2020, 18:21Good day Kareemah Sulayman
Thank you for offering to sort this out, still no feedback today (now 18:20) of any sort. No fund in my profile. I hope that Old Mutual will be paying me interest from 22 May, not 25 May as originally stated. The funds were paid over to Old Mutual on 22 May. I find it extremely difficult to understand how such a huge corporate organisation and lack such professionalism
Thank you for offering to sort this out, still no feedback today (now 18:20) of any sort. No fund in my profile. I hope that Old Mutual will be paying me interest from 22 May, not 25 May as originally stated. The funds were paid over to Old Mutual on 22 May. I find it extremely difficult to understand how such a huge corporate organisation and lack such professionalism
DB
Denille B's update04 Jun 2020, 18:21
Reviewer Update
Good day Kareemah Sulayman
Thank you for offering to sort this out, still no feedback today (now 18:20) of any sort. No fund in my profile. I hope that Old Mutual will be paying me interest from 22 May, not 25 May as originally stated. The funds were paid over to Old Mutual on 22 May. I find it extremely difficult to understand how such a huge corporate organisation and lack such professionalism
Thank you for offering to sort this out, still no feedback today (now 18:20) of any sort. No fund in my profile. I hope that Old Mutual will be paying me interest from 22 May, not 25 May as originally stated. The funds were paid over to Old Mutual on 22 May. I find it extremely difficult to understand how such a huge corporate organisation and lack such professionalism