FV
Frampton V
1 reviews | Active since Dec 2020
01 Mar 2022, 16:31
DONT GET OLD MUTUAL POLICIES!!!
DO NOT ACQUIRE OLD MUTUAL POLICIES. CHANGE BEFORE ITS TOO LATE!!!
I had obtained policies from old mutual a long time ago 2011 if I'm not mistaken. The policy in question is Extensive illness plus benefit. I have since been diagnosed with Chronic Pancreatitis last year 2021. And submitted a claim last week February 2022.
I had searched for extensive illness plus benefit claim forms and details for this benefit and the only thing that comes up is Severe Illness benefit which is the only thing that is on Old Mutuals website and online application. I downloaded the forms and completed it. I had to even pay the doctor extra to complete these forms as this is the only forms that are online.
Absolutely nothing regarding a policy Named Extensive illness policy. So I pay the doctor attach every document needed and submitted the claim.
Have you ever heard the term that insurance will do anything not to pay? Well old mutual is 1 of them and the worst of them I say.
Everything says that the Policy I took extensive illness plus is now called severe illness benefit. However on extensive illness cover chronic pancreatitis is not listed I did take this alooong time ago and chronic pancreatitis is relatively new. Mind you there is no listing of extensive illness cover now it's only SEVERE ILLNESS COVER.
So anyways I get a reply that my claim was rejected. I would totally understand if I didn't meet the requirements. But this is the best thing yet. My claim was rejected because on my initial contract chronic pancreatitis is not listed.
OK maybe I was wrong. So I called and asked for claim forms and updated policy documents for extensive illness cover and guess what... There is only severe illness cover it is the same thing. 🙄
Look at the nerve of old mutual!
If I asked for the forms to claim for my claim and could only get severe illness forms to claim and the benefit policy is coming up as severe illness? Why did the assessor declined me because of that?
If my policy has ended or discontinued and old mutual had taken my money without informing me that amounts to theft.
Further more I am under the impression that all requirements were met for chronic pancreatitis. I wish to be paid what is due to me. I will not wait for you to keep my money with them for them to gain interest with my money. I want it now.
Blady idiots
Helpful (0)
Replies (7)0
Replies (7)FV
Frampton V's updateReviewer Update
01 Mar 2022, 16:50Hi.
Thank you for your response.
My contract number is ***6. Email in use is ***.
I have submitted everything I have for the claim I do not expect 15 working days to be contacted as interest will be earned by you.
Furthermore your assessor could decide my case in 2 days I expect the Same turn around time.
I will not except any other documents being forwarded in regards to my claim as it was declined due to the wrong contract. If it is not the same as severe illness cover please provide me the updated extensive illness form to claim and also where is it on your website.
I am disgusted about the way you will try to refuse to pay clients but when it comes to collecting premiums and getting people to sign up you will try your best to get them.
Disgraceful! Really. How can that be done to me. I'm ill its a severe illness an extensive illness if you may. I have medical bills to pay and this is the reason for taking this cover.
Thank you for your response.
My contract number is ***6. Email in use is ***.
I have submitted everything I have for the claim I do not expect 15 working days to be contacted as interest will be earned by you.
Furthermore your assessor could decide my case in 2 days I expect the Same turn around time.
I will not except any other documents being forwarded in regards to my claim as it was declined due to the wrong contract. If it is not the same as severe illness cover please provide me the updated extensive illness form to claim and also where is it on your website.
I am disgusted about the way you will try to refuse to pay clients but when it comes to collecting premiums and getting people to sign up you will try your best to get them.
Disgraceful! Really. How can that be done to me. I'm ill its a severe illness an extensive illness if you may. I have medical bills to pay and this is the reason for taking this cover.
FV
Frampton V's update01 Mar 2022, 16:50
Reviewer Update
Hi.
Thank you for your response.
My contract number is ***6. Email in use is ***.
I have submitted everything I have for the claim I do not expect 15 working days to be contacted as interest will be earned by you.
Furthermore your assessor could decide my case in 2 days I expect the Same turn around time.
I will not except any other documents being forwarded in regards to my claim as it was declined due to the wrong contract. If it is not the same as severe illness cover please provide me the updated extensive illness form to claim and also where is it on your website.
I am disgusted about the way you will try to refuse to pay clients but when it comes to collecting premiums and getting people to sign up you will try your best to get them.
Disgraceful! Really. How can that be done to me. I'm ill its a severe illness an extensive illness if you may. I have medical bills to pay and this is the reason for taking this cover.
Thank you for your response.
My contract number is ***6. Email in use is ***.
I have submitted everything I have for the claim I do not expect 15 working days to be contacted as interest will be earned by you.
Furthermore your assessor could decide my case in 2 days I expect the Same turn around time.
I will not except any other documents being forwarded in regards to my claim as it was declined due to the wrong contract. If it is not the same as severe illness cover please provide me the updated extensive illness form to claim and also where is it on your website.
I am disgusted about the way you will try to refuse to pay clients but when it comes to collecting premiums and getting people to sign up you will try your best to get them.
Disgraceful! Really. How can that be done to me. I'm ill its a severe illness an extensive illness if you may. I have medical bills to pay and this is the reason for taking this cover.
FV
Frampton V's updateReviewer Update
02 Mar 2022, 14:47Lol I hope it's not the same assessor that checked my claim. Anyway thank you for your response. I wish for you to know that I am really disappointed by what has happened. I never really thought I'd be even doing a claim reason I didn't have that much cover but now that i am in the situation I realize that this is important for people to have. But to be treated by a company with so much ways to try and not pay clients instead of helping them and those fine print and red tape to get funds is ridiculous. I will understand if I was doing something **********ly or something. But to have a severe illness and then the insurer rejects/refuses to pay or only pays on a severe illness only if the person is practically dying is wrong🤞 that's what a life insurance policy is for.
You have to show the community that you are there for them not just saying things and not meaning it. And also your agents who need to not sugar coat policies just for a sale so they can get commissions and leave us civilians lost of our money in these cases
You have to show the community that you are there for them not just saying things and not meaning it. And also your agents who need to not sugar coat policies just for a sale so they can get commissions and leave us civilians lost of our money in these cases
FV
Frampton V's update02 Mar 2022, 14:47
Reviewer Update
Lol I hope it's not the same assessor that checked my claim. Anyway thank you for your response. I wish for you to know that I am really disappointed by what has happened. I never really thought I'd be even doing a claim reason I didn't have that much cover but now that i am in the situation I realize that this is important for people to have. But to be treated by a company with so much ways to try and not pay clients instead of helping them and those fine print and red tape to get funds is ridiculous. I will understand if I was doing something **********ly or something. But to have a severe illness and then the insurer rejects/refuses to pay or only pays on a severe illness only if the person is practically dying is wrong🤞 that's what a life insurance policy is for.
You have to show the community that you are there for them not just saying things and not meaning it. And also your agents who need to not sugar coat policies just for a sale so they can get commissions and leave us civilians lost of our money in these cases
You have to show the community that you are there for them not just saying things and not meaning it. And also your agents who need to not sugar coat policies just for a sale so they can get commissions and leave us civilians lost of our money in these cases
FV
Frampton V's updateReviewer Update
16 Mar 2022, 07:00So it's been two weeks and no call no feedback.
It's a simple thing to confirm. Your first assessor had checked all documentation and found that the illness I have is not on the contract I initially signed.
How illiterate are your assessors to check if extensive illness cover is now severe illness cover?
That is all that should have been done. This is pathetic! I will put billboards to stop people from getting anything to do with old mutual 😡.
It's either the employees are too dumb or too intelligent to take two weeks just to find out a simple thing and give feedback. I want feedback today. Tell your blady assessor to call me.
If my contract does not qualify as the way it is for chronic pancreatitis. I hope you realize that the amounts payable for other diseases are all 100% not like the severe illness cover. So which way you want to take this old mutual? Give what's due to me or lose in the future?
It's a simple thing to confirm. Your first assessor had checked all documentation and found that the illness I have is not on the contract I initially signed.
How illiterate are your assessors to check if extensive illness cover is now severe illness cover?
That is all that should have been done. This is pathetic! I will put billboards to stop people from getting anything to do with old mutual 😡.
It's either the employees are too dumb or too intelligent to take two weeks just to find out a simple thing and give feedback. I want feedback today. Tell your blady assessor to call me.
If my contract does not qualify as the way it is for chronic pancreatitis. I hope you realize that the amounts payable for other diseases are all 100% not like the severe illness cover. So which way you want to take this old mutual? Give what's due to me or lose in the future?
FV
Frampton V's update16 Mar 2022, 07:00
Reviewer Update
So it's been two weeks and no call no feedback.
It's a simple thing to confirm. Your first assessor had checked all documentation and found that the illness I have is not on the contract I initially signed.
How illiterate are your assessors to check if extensive illness cover is now severe illness cover?
That is all that should have been done. This is pathetic! I will put billboards to stop people from getting anything to do with old mutual 😡.
It's either the employees are too dumb or too intelligent to take two weeks just to find out a simple thing and give feedback. I want feedback today. Tell your blady assessor to call me.
If my contract does not qualify as the way it is for chronic pancreatitis. I hope you realize that the amounts payable for other diseases are all 100% not like the severe illness cover. So which way you want to take this old mutual? Give what's due to me or lose in the future?
It's a simple thing to confirm. Your first assessor had checked all documentation and found that the illness I have is not on the contract I initially signed.
How illiterate are your assessors to check if extensive illness cover is now severe illness cover?
That is all that should have been done. This is pathetic! I will put billboards to stop people from getting anything to do with old mutual 😡.
It's either the employees are too dumb or too intelligent to take two weeks just to find out a simple thing and give feedback. I want feedback today. Tell your blady assessor to call me.
If my contract does not qualify as the way it is for chronic pancreatitis. I hope you realize that the amounts payable for other diseases are all 100% not like the severe illness cover. So which way you want to take this old mutual? Give what's due to me or lose in the future?
FV
Frampton V's updateReviewer Update
16 Mar 2022, 12:19I did not receive any email on the 10th of March 2022. That is my email but I did not receive anything. *** that is my email. Why did I not get a call regarding this?
FV
Frampton V's update16 Mar 2022, 12:19
Reviewer Update
I did not receive any email on the 10th of March 2022. That is my email but I did not receive anything. *** that is my email. Why did I not get a call regarding this?
FV
Frampton V's updateReviewer Update
16 Mar 2022, 13:05These blady idiots will use the slightest thing not to pay you. Take your money out and go with a new company.
There is no extensive illness cover anywhere on their website or any forms regarding this. It is severe illness cover everywhere I look but they saying it's not the same thing. I asked for a step by step way to get the forms to claim for extensive illness cover on their website and they can't do it! Why? Because it has changed to severe illness!
They are refusing to pay me! I'm sick but they refuse to pay me! I need to pay medical bills! But they refuse to pay me!
People of South Africa don't buy their products its a **** they find every excuse not to pay.
I should have gotten a different provider all those years of paying 😭.
Don't fall into their trap.
There is no extensive illness cover anywhere on their website or any forms regarding this. It is severe illness cover everywhere I look but they saying it's not the same thing. I asked for a step by step way to get the forms to claim for extensive illness cover on their website and they can't do it! Why? Because it has changed to severe illness!
They are refusing to pay me! I'm sick but they refuse to pay me! I need to pay medical bills! But they refuse to pay me!
People of South Africa don't buy their products its a **** they find every excuse not to pay.
I should have gotten a different provider all those years of paying 😭.
Don't fall into their trap.
FV
Frampton V's update16 Mar 2022, 13:05
Reviewer Update
These blady idiots will use the slightest thing not to pay you. Take your money out and go with a new company.
There is no extensive illness cover anywhere on their website or any forms regarding this. It is severe illness cover everywhere I look but they saying it's not the same thing. I asked for a step by step way to get the forms to claim for extensive illness cover on their website and they can't do it! Why? Because it has changed to severe illness!
They are refusing to pay me! I'm sick but they refuse to pay me! I need to pay medical bills! But they refuse to pay me!
People of South Africa don't buy their products its a **** they find every excuse not to pay.
I should have gotten a different provider all those years of paying 😭.
Don't fall into their trap.
There is no extensive illness cover anywhere on their website or any forms regarding this. It is severe illness cover everywhere I look but they saying it's not the same thing. I asked for a step by step way to get the forms to claim for extensive illness cover on their website and they can't do it! Why? Because it has changed to severe illness!
They are refusing to pay me! I'm sick but they refuse to pay me! I need to pay medical bills! But they refuse to pay me!
People of South Africa don't buy their products its a **** they find every excuse not to pay.
I should have gotten a different provider all those years of paying 😭.
Don't fall into their trap.
FV
Frampton V's updateReviewer Update
16 Mar 2022, 13:44Tell the other South African people that have taken extensive illness cover, where on your website or anywhere they can find their updated policy list as per ASISA illness list?
Tell them why it is not there and that it's only severe illness cover that comes up when they search for it!
As per our conversation I did tell you I want the directors or managing directors to call me and explain why this cannot be seen on the website and where to find them.
Blady damn idiots, ********.
Tell them why it is not there and that it's only severe illness cover that comes up when they search for it!
As per our conversation I did tell you I want the directors or managing directors to call me and explain why this cannot be seen on the website and where to find them.
Blady damn idiots, ********.
FV
Frampton V's update16 Mar 2022, 13:44
Reviewer Update
Tell the other South African people that have taken extensive illness cover, where on your website or anywhere they can find their updated policy list as per ASISA illness list?
Tell them why it is not there and that it's only severe illness cover that comes up when they search for it!
As per our conversation I did tell you I want the directors or managing directors to call me and explain why this cannot be seen on the website and where to find them.
Blady damn idiots, ********.
Tell them why it is not there and that it's only severe illness cover that comes up when they search for it!
As per our conversation I did tell you I want the directors or managing directors to call me and explain why this cannot be seen on the website and where to find them.
Blady damn idiots, ********.
FV
Frampton V's updateReviewer Update
16 Mar 2022, 13:56Thank you.
I can read and comprehend.. Why can't you show the other policy holders of extensive illness cover how to access updated policy documents and forms for claiming, on your website?
Why not? Cause it's not there or cause it's called severe illness cover!
I can read and comprehend.. Why can't you show the other policy holders of extensive illness cover how to access updated policy documents and forms for claiming, on your website?
Why not? Cause it's not there or cause it's called severe illness cover!
FV
Frampton V's update16 Mar 2022, 13:56
Reviewer Update
Thank you.
I can read and comprehend.. Why can't you show the other policy holders of extensive illness cover how to access updated policy documents and forms for claiming, on your website?
Why not? Cause it's not there or cause it's called severe illness cover!
I can read and comprehend.. Why can't you show the other policy holders of extensive illness cover how to access updated policy documents and forms for claiming, on your website?
Why not? Cause it's not there or cause it's called severe illness cover!