Don't do business with Old Mutual

DON'T GET A POLICY FROM OLD MUTUAL.

My mom passed away on September 10th. Unfortunately her Greenlight Death Benefit policy payout is turning into a nightmare for me as was her funeral policy. What are the odds.

I phoned OM on the 15th September to start the claim procedure. They sent forms to fill in and also requested some docs. They neglected to ask me for my ID and Proof of bank account as I am the beneficiary.

They never contacted me to request the additional docs. They just left it without any attention being given to the claim.

12th October I phoned Greenlight to find out what is the progress on the claim. The lady then informed me that they need these outstanding docs. I told her I will email it immediately. I was told to phone in four working days if I had not received feedback.

18th October I phoned as I had no feedback. The lady at Greenlight said she will escalate to the manager.

20th October. No feedback. I phoned and the guy at Greenlight gave me the phone number for the manager. I was told they are waiting for the admin and the manager promised to get back to me.

23rd October. Once again I had to phone. The manager promised to get back to me by 11am. Still waiting. I had to phone him. He gave me some story about the admin confusing the Greenlight policy with the Wealth policies. Every communication that I had with OM the policy number is always quoted so how is there any confusion. He will come back to me. Nothing. Still waiting for this elusive phone call.

24th October. Once again I phoned this manager. He promised to get back to me by the latest 3:30pm. This is the last communication I've had with him. No phone call...........

In light of the fact that this process was started so long ago and I had the misfortune of having this manager appointed to sort it out I feel it is well within my rights to insist that the payout is processed immediately.

In conclusion, I can not believe that every single time that I dealt with OM I have had these problems. I told this manager that being an ex. Nedbank staff member like my mom. I also have OM policies. I am definitely closing them and taking my business somewhere else.

Can someone please sort this out? Immediately!!!