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Neville N
1 reviews | Active since Oct 2012
04 Sept 2020, 15:47
Don't call them and they definitely will not call you back
Impossible to contact any human being at Old Mutual over the phone for the last 9 days. Their email contacts pass you off from one email address to the next. As an alternative, they recommend visiting one of their branches as it seems they do not care for clients good health during a pandemic. Well, it seems they may be saving money by not providing any customer service during the pandemic. While everyone else has gone online OM has gone away.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
07 Sept 2020, 06:57Dear Neville
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply07 Sept 2020, 06:57
Official
Dear Neville
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
NN
Neville N's updateReviewer Update
08 Sept 2020, 18:27Coleen called and then attended very quickly. The matter is now resolved. Thank you Colleen, great work. Further thanks for undertaking to follow up on addressing phone accessibility.
NN
Neville N's update08 Sept 2020, 18:27
Reviewer Update
Coleen called and then attended very quickly. The matter is now resolved. Thank you Colleen, great work. Further thanks for undertaking to follow up on addressing phone accessibility.