Don't ever take gap cover from Old Mutual

This is a warning to all not to waste your time taking gap cover from Old Mutual!My husband submitted a claim on 17 Nov 2015 & we are still waiting for the payment!We have spoken to Loretta,Leta,Philsilwe,Sumaya & Ida with no joy.Yesterday i spoke to Sumaya(supervisor)who told me the payment will be done yesterday/today-No reason given like every other time as to why the payment has not been made,claims no-one told her to phone us.Shortly after my conversation with Sumaya someone left a voicemail for my husband saying that require is copies.No other info.I call today to follow up & I speak to Ida who claims she phoned my husband & myself on many occassions.Funny-if you left a voicemail we would have called back & for the record..I received no phone calls.I would have answered as i do not work!My husband submitted our id's when we took out the policy & if that is what you required to complete the claim why is it that no-one could tell us what the problem was?Your people's service is absolutely ****,I will be spreading the word.This is only the beginning!Once payment has been received we will be cancelling this policy!Goodluck & well done to your HR deparment on hiring such people!