DOESN'T EVEN DESERVE 1 STAR

I opened a savings account last year August. It was strictly for savings, and I have been depositing faithfully every month on the 20th, and withdrawing as and when needed. June 2024 I cancelled the policy on the app and received confirmation that this was done, July 2024 my account was debited. I was patient enough to go to the branch with my bank statement showing that this was cancelled, then an adviser sent through my documents to the head office. After 2 weeks I was told to submit my policy documents, which I did. I went back to follow up a week later and to my surprise your team "did not receive my documents". I sent them through again with a different adviser on the 15th August. TODAY I receive an SMS asking me to submit the documents AGAIN, meanwhile I received an email on the 20th of August stating that my money will be refunded within 7 working days!!! Is this a business or a ****a shop? How dare your agents respond to me with a SCREENSHOT of the system saying my last debit did not go through when I HAVE PROOF from my STATEMENT that it was debited???? Is this not unfair and ********* business practices???? What about my time and money being wasted while I go up and down trying to sort your MESS???? Complete and utter *******!