Does Georgina Everson Actually Exist?

We have been trying to extract a benefit payment from Old Mutual Employee Benefits since commencing the process in June. Our Service (sic) Consultant is allegedly Georgina Everson. I have had 4 attempted communications with her in the last month (not all regarding this matter) : 3x emails - I bounced back 'undelivered' & the remaining two were ignored. 1x - Call to her on 24th October. She was not at her desk & has yet to respond to the message I left. We are trying to extract payment for a member of a provident fund (Fund R003382D/Member A823037B). It is not an insubstantial sum of money. As usual Old Mutual plods along in its own time whilst failing to meet every deadline & breaking every promise. With its army of staff & compliance officers one has to wonder how the FSB continues to license it to do business.