1 reviews | Active since Mar 2009
Does anybody work at Old Mutual?
For 10 days I have been trying to notify Old Mutual of the passing of my godmother and been trying to have her debit orders stopped and trying to establish which policies are still active. I attached her ID and Death Certificate. 10 days later I can still not get this information. I have been twice asked for her details and the attachments which were sent through on the original mail. Please wake up Old Mutual and let me know if you have anyone that can help me! I even yesterday used the escalation email option and STILL no one from OPLD MUTUAL contacted me. Of all the insurers it only seems that you and Momemtum are unable to provide any service - the others provided feedback in 2 days!
Dear Kim
We received your review of 24 July 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Kim
We received your review of 24 July 2018.
We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Kim
I refer to our telephone conversation regarding policy ***7. This annuity provided the Late E Ackermann with a monthly income. This income ceased on date of death and as been update accordingly. It was too late to cancel the income for July 2018. Our claims department will be in contact with you regarding this payment.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Kim
I refer to our telephone conversation regarding policy ***7. This annuity provided the Late E Ackermann with a monthly income. This income ceased on date of death and as been update accordingly. It was too late to cancel the income for July 2018. Our claims department will be in contact with you regarding this payment.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,