***** service

I have mistakenly taken a tax free savings with old mutual the reason I say so it's because when I want to access my money it's now a long story. Their advert said it's easy to access your money it take 7 working days. I tried withdrawing my funds I was told about the app 22seven whatever that is now I've decided to cancel so still it's the same. I had to fill out a form fax it back to them with my bank statement and I'D copy which they said they've received but not the BANK statement and I'D copy. I found that after 2days cause there was not response so I decided to write a review on Hellopeter that's when I got to know. My question was since they do acknowledge receiving my document & noticed that the BANK statement and I'D copy is not there why didn't they call or email me with the number on the document to find why??? Now it's the 8th day since they've received my cancellation I sent an email asking when is my money going to be deposited now I am told about the pricing from the 12 of February and it takes 3-5 days. Right now I am so ****ed with this service provider I think they only care when they take your money when it's time to give it back it's either 10 working days 7-15 working days now is pricing (whatever the hell is that) which takes 3-5 days. I am taking this matter with the short term insurance Ombudsmen.