1 reviews | Active since Apr 2016

30 Apr 2016, 07:16

***** Debit Orders

<p>Old Mutual SA, I have cancelled my funeral insurance policy with OMG in October 2015, I have followed their normal procedure of cancellin policies. A month later I received an email congratulating me of opening a new policy (a policy opened without my consent). I called them to explain my situation and indeed the ***** policy was cancelled after the debit order went through. Since then month-on-month my account is debited with varying amounts by OMG, I have notified them of this, however they just send a cancellation email, and the debit order continue. I have a feeling they wont stop until I change my bank account.</p>

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Replies (2)
Old Mutual
Old Mutual's reply03 May 2016, 06:35
Official
Thank you for bringing this to our attention. We will investigate this and be in direct contact with you. Regards Christian Cloete Complaints Management

Best regards,

Old Mutual
Old Mutual's reply10 May 2016, 09:03
Official

I am sorry to hear about this situation. We have cancelled the policy and deactivated the debit order. Arrangements were made for the premium to be refunded to you. Thank you for allowing me to put matters right.

Kind regards

Christian Cloete

Best regards,