do the right thing old mutual this is day light *******!

I took out funeral cover with old mutual in February of 2021, all went well until my premiums stop going off , i made contact then i was reinstated , long story short i am a person i check if my policy went off contacted old mutual where on hold for so long my airtime run out , i requested call backs on line and on Facebook i have the proof with me , after many attempts lady phoned me we spoke i told her i ve been trying to contact but to no avail , the money is in my account but it was never deducted so we decided that Iam going to change my date of payment which ww did money did no go of as planned , i requested numerous times call backs then after a month and 4 days they contacted me i was told my policy lapsed i wanted to know how is it my fault because the money was there , i told the lady i want to reinstate my policy because i ve been paying it for the longest time ,we agreed yet again i said let also move he date of payment i was bull****ted with this company now i was told that i must take out a new policy with new tariffs i asked no why ?"she said it lapsed and there is nothing she can do i must take out a new one i said no all this lapsing is not my fault i tried my best ,i made contact with your office over tis matter because it is as important as our daily bread and i was not going to lose all that money over something that was not my fault these insurance companies are robbing us and we as the customers end up with nothing we are the victims here ,imagine i save for the day if and when something tragic happens now i have to pay more and wait even longer but i was covered and what happens to all my money that i saved we as customer back down way to easily for the rich to ***** from the poor can you please help me out here i want all my premiums back that i paid or hey must reinstate me up tp date at no cost to me on Friday march 8th i received a call out of no were they wanted to know if iam still interested in taking out the policy i said no sort out the matter that we are currently facing the lady promised to escalate the call but as always they never do in their add they say save up for the unplanned days so why must i enrich a company that doesn't even have solutions to my problems it is us who suffers what happens to all the money we paid on a monthly bases it all went up in smoke this is not a gamble it is taking care for the days we do not plan for Can SOMEONE PLEASE HELP ME i am not willing to loose all that money and walk away empty handed i hade to take out a new policy and that is not on i trusted old mutual and this is what they did i am not the only one and i know I will receive the help I need I am going to take this thin so viral they won't believe it because there are millions of south Africans going through the same thing. i have been sent from pillar to post i wanted to talk to a manager i was told i cant because they working from home please pay back my money i saved it for deaths day you just cant take it from me its my money i want it

thank you Hollopeter