KG
Kerusha G
1 reviews | Active since Nov 2020
18 Jul 2022, 18:53
DO NOT USE THEM FOR FUNERAL COVER!!!!
I submitted a claim on the 13th of July on the funeral cover, till today the 18th I have received no communication at all in regards to what is required or still outstanding besides a reference number sent via sms. Calling the call centre is useless as you will hold for 30 minutes or longer with nobody answering. This is pathetic service especially when you already in an emotional state. Don't even bank on the cover to help you bury your loved ones because claiming is a nightmare!!!
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Replies (2)
Old Mutual's replyOfficial
18 Jul 2022, 18:55Dear Kerusha
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply18 Jul 2022, 18:55
Official
Dear Kerusha
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
KG
Kerusha G's updateReviewer Update
19 Jul 2022, 16:21I'm still waiting for a call......
KG
Kerusha G's update19 Jul 2022, 16:21
Reviewer Update
I'm still waiting for a call......