DO NOT USE OLD MUTUAL, They dont care about client

I have filled in the forms for a pension fund withdrawal and sent it to Old Mutual. A few weeks later i received an sms stating i should contact old Mutual regarding my banking details which i did. I was then told that Old Mutual will not pay into a joint bank account and was told that the only way I will be paid, is to open a new bank account. I was then given info that the banking details were the only outstanding items from my side and if i supply the new details, (quoted) \worst case you will be paid on the 11th of May". I opened a new bank account and then called Old Mutual to give the new banking details.This morning I Called in once again and was told i now have to wait another 7 days and if everything is in order i will be paid. I asked the consultant what is not in order and he cannot give an answer.<br> So in short the following is what you can expect from OLD Mutual.<br> 1 The staff lie and therefore are dishonest!<br> 2 The staff are not competent enough to supply you with information needed to complete the withdrawal<br> 3 They forced me to open a new bank account that i now pay fees on (unwanted) because Old Mutual is dragging their feet to do their jobs.<br> <br> Dishonest and Slow!!"""