1 reviews | Active since Nov 2019
Do not trust old mutual
Absolutely pathetic service from old mutual , due to covid the company I worked closed down, and so I sent all the documents to old mutual and stopped paying because I have no money, I have been harassed and threatened every single day by people claiming to work with old mutual and whenever I ask for proof of that they say its not possible to send me proof, when ask old mutual for proof they ignore my emails and just tell me good morning, I have made arrangements to continue payment for one of the loans with landau Attorneys because they sent me proof but fusion credit solutions and old mutual does not want to agree nor send proof that they work together, this morning I am being threatened if there's no payment they will blacklist my name, when it's not even my fault, I've told that lady many times as I do not have a job I will need proof that she works with old mutual and then she can get payment but she refused and because of her my arrears that were less is now increasing, who is going to pay for that, certainly not your'll, if I do not get a response by the e d of today I will be taking further action against your'll as this as been going on for months and not a single person from old mutual wants to assist
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for your follow-up response.
We have responded to you via email today and will update you on progress regarding your concerns.
We thank you for your continued patience as we explore this matter.
Regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you for your follow-up response.
We have responded to you via email today and will update you on progress regarding your concerns.
We thank you for your continued patience as we explore this matter.
Regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you for your response. I sincerely apologise for the confusion in my response in the email. The matter will not be resolved in twenty days. We are already working on a resolution.
Regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you for your response. I sincerely apologise for the confusion in my response in the email. The matter will not be resolved in twenty days. We are already working on a resolution.
Regards,
Shannon Wentzel
Old Mutual Complaints Management
Thank you
Thank you
I am pleased to hear this.
We are so glad to be of assistance, and we thank you for taking the time to share this feedback with us.
If you need further assistance, please feel free to contact me.
Yours in service,
Shannon Wentzel
Old Mutual Complaints Management
I am pleased to hear this.
We are so glad to be of assistance, and we thank you for taking the time to share this feedback with us.
If you need further assistance, please feel free to contact me.
Yours in service,
Shannon Wentzel
Old Mutual Complaints Management
