KM
Karjil M

1 reviews | Active since Nov 2019

29 Mar 2021, 11:59

Do not trust old mutual

Absolutely pathetic service from old mutual , due to covid the company I worked closed down, and so I sent all the documents to old mutual and stopped paying because I have no money, I have been harassed and threatened every single day by people claiming to work with old mutual and whenever I ask for proof of that they say its not possible to send me proof, when ask old mutual for proof they ignore my emails and just tell me good morning, I have made arrangements to continue payment for one of the loans with landau Attorneys because they sent me proof but fusion credit solutions and old mutual does not want to agree nor send proof that they work together, this morning I am being threatened if there's no payment they will blacklist my name, when it's not even my fault, I've told that lady many times as I do not have a job I will need proof that she works with old mutual and then she can get payment but she refused and because of her my arrears that were less is now increasing, who is going to pay for that, certainly not your'll, if I do not get a response by the e d of today I will be taking further action against your'll as this as been going on for months and not a single person from old mutual wants to assist

0
Replies (7)
Old Mutual
Old Mutual's reply29 Mar 2021, 12:18
Official
Dear Karjil M

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management
KM
Karjil M's update29 Mar 2021, 12:25
Reviewer Update
I've mailed old mutual atleast 4 times today and no response, why is it so difficult them you guys to simply say yes or no, I expect an answer no later than 3 o'clock today, I will not stand for these threats anymore as it is old mutuals fault.
Old Mutual
Old Mutual's reply29 Mar 2021, 13:59
Official
 Dear Karjil M,

Thank you for your follow-up response. 

We have responded to you via email today and will update you on progress regarding your concerns.
 
We thank you for your continued patience as we explore this matter.

Regards,

Shannon Wentzel

Old Mutual Complaints Management 
KM
Karjil M's update29 Mar 2021, 14:31
Reviewer Update
Yes and it says it will take up to 20 working days to resolve the matter, this matter can literally be resolved in 2 minutes, this is exactly what I mean when I say none of your'll do your'lls job, I've still continued to send emails and they still say good morning or good day, literally the time it took them to respond they could have checked and gave me an answer.
Old Mutual
Old Mutual's reply29 Mar 2021, 15:18
Official
Good afternoon Karjil,

Thank you for your response. I sincerely apologise for the confusion in my response in the email. The matter will not be resolved in twenty days. We are already working on a resolution.

 Regards,

Shannon Wentzel

Old Mutual Complaints Management 

KM
Karjil M's update29 Mar 2021, 16:57
Reviewer Update
Thank you for the assistance, if not for your help this matter would certainly have dragged on for another year, which ultimately would have costed me much more.

Thank you
Old Mutual
Old Mutual's reply29 Mar 2021, 17:28
Official
Dear  Karjil,

I am pleased to hear this.

We are so glad to be of assistance, and we thank you for taking the time to share this feedback with us.  

If you need further assistance, please feel free to contact me.

Yours in service,

Shannon Wentzel

Old Mutual Complaints Management