Do not sign up with Old mutual

I've been trying to claim from my greenlight policy as of February 17th after the loss of my mother. The first consultant promised to e-mail me the death claim form which landed on my inbox seven days later after a number of follow-ups. Completed the forms and sent back with required documentation in February 25th. It's been over 72 hours and still counting but I haven't heard anything from Old mutual. I don't even know where to start expressing my frustrations. DO NOT sign up with Old mutual. It's a ****.