MM
Mbasi M
1 reviews | Active since Jan 2015
02 Apr 2026, 08:08
Do not insure with Old Mutual!
I was informed that my policy was sent for recalculation due to an incorrect date of birth captured at the new business stage, and that feedback would be provided within five (5) working days. However, this delay is impacting me financially, and I have not yet received a resolution or clear update on when the matter will be finalized. This is an error done by the sales team yet i am the one inconvenienced. I claimed on the 26th of March and had the funeral on the 31st . This by far the biggest disappointment ,the call centre agent read back the same sms that was sent to me instead of escalating the matter .
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
02 Apr 2026, 08:47Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 08:47
Official
Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MM
Mbasi M's updateReviewer Update
03 Apr 2026, 08:32To date the payment has been made. All i am receiving is apologies and no answers .
MM
Mbasi M's update03 Apr 2026, 08:32
Reviewer Update
To date the payment has been made. All i am receiving is apologies and no answers .
Old Mutual's replyOfficial
03 Apr 2026, 09:51Hi Mbasi,
Thank you for initially bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for initially bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Apr 2026, 09:51
Official
Hi Mbasi,
Thank you for initially bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
Thank you for initially bringing your concerns to our attention. We are pleased to confirm that your issue has been resolved internally, and we trust that the solution meets your expectations.
We appreciate your patience while we worked on this matter and value your feedback, as it helps us improve our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
Old Mutual Complaints Management
MM
Mbasi M's updateReviewer Update
03 Apr 2026, 10:21When will the funds be paid out?
MM
Mbasi M's update03 Apr 2026, 10:21
Reviewer Update
When will the funds be paid out?
Old Mutual's replyOfficial
03 Apr 2026, 10:34You can expect feedback within 2-3 working days.
Old Mutual's reply03 Apr 2026, 10:34
Official
You can expect feedback within 2-3 working days.
MM
Mbasi M's updateReviewer Update
07 Apr 2026, 15:05Why am i ben sent from pillar to post! From wait for 5 days for a recalculation to wain 2-3 . Your C sent an apology but theres no action . From the 26th of March to date theres no payment yet you debited my account again! Easy to debit but difficult to pay out claims.
MM
Mbasi M's update07 Apr 2026, 15:05
Reviewer Update
Why am i ben sent from pillar to post! From wait for 5 days for a recalculation to wain 2-3 . Your C sent an apology but theres no action . From the 26th of March to date theres no payment yet you debited my account again! Easy to debit but difficult to pay out claims.
MM
Mbasi M's updateReviewer Update
09 Apr 2026, 11:44The 2-3 working days has lapsed . Still no feedback from Old Mutual. My debit orders have bounced due to the incompetence of your sales.
The only communication is here on HelloPeter.
The only communication is here on HelloPeter.
MM
Mbasi M's update09 Apr 2026, 11:44
Reviewer Update
The 2-3 working days has lapsed . Still no feedback from Old Mutual. My debit orders have bounced due to the incompetence of your sales.
The only communication is here on HelloPeter.
The only communication is here on HelloPeter.
Old Mutual's replyOfficial
09 Apr 2026, 13:09Good day Mbasi M,
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Apr 2026, 13:09
Official
Good day Mbasi M,
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
MM
Mbasi M's updateReviewer Update
20 Apr 2026, 09:39Still no payment of claim to date, i have been going up and down Old Mutual branches and calling to check as theres no communication from Old Mutual.
This is beyond ridiculous at this point
This is beyond ridiculous at this point
MM
Mbasi M's update20 Apr 2026, 09:39
Reviewer Update
Still no payment of claim to date, i have been going up and down Old Mutual branches and calling to check as theres no communication from Old Mutual.
This is beyond ridiculous at this point
This is beyond ridiculous at this point
Old Mutual's replyOfficial
20 Apr 2026, 14:22Hi there, our team will reply to you via email.
Thank you.
Thank you.
Old Mutual's reply20 Apr 2026, 14:22
Official
Hi there, our team will reply to you via email.
Thank you.
Thank you.