RvdZ
Reinette van der Zwan
1 reviews | Active since Mar 2013
12 Dec 2024, 14:04
Do not do business with old mutual. When they have to pay out they have excuses
I have been paying Old Mutual for years for when I should die and for a disability claim for me. Every time I think I have sent them all the documents they need they ask for more. They kill with the paperwork. I am going to cancel my two policies with them. Will they use the same excuses not to pay out. I would rather use another company and I will save R700.00 a month. Reinette van der Zwan
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Old Mutual's replyOfficial
12 Dec 2024, 14:16Good day Reinette,
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this matter as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this matter as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply12 Dec 2024, 14:16
Official
Good day Reinette,
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this matter as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the experience you have described. It is deeply concerning to hear about the challenges you have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this matter as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management