EG
Eve G

1 reviews | Active since Mar 2018

02 Jun 2021, 10:48

DISTURBED SERVICE

the supposed to be CUSTOMER SERVICE agents are rude unfriendly has no telephone etiquette and them working from home is a disaster the kids are crying the dogs are barking the music is blaring the tv is loud you can’t hear them and they don’t speak English eloquently either so it’s even harder to understand them despite the background noise. and then to top it all off after holding on for 20 plus minutes the call drops this is pathetic.

All i need to have done is merge my profile and ive been trying since 8h30 this morning and iv been trying to verify my cell number but it keeps says system

can someone please help.

0
Replies (1)
Old Mutual
Old Mutual's reply02 Jun 2021, 10:56
Official
Good day Eve

Thank you for the review.

We sincerely apologise for your service experience. We called and was unable to reach you.  I am referring the matter to our Online Service complaints team.  A consultant will contact you to resolve this matter. 

Regards

Coleen Aanhuizen 
Old Mutual Complaints Management