MS
Michael S
1 reviews | Active since Oct 2020
17 Jun 2024, 21:04
DISTRAUGHT AND ANGERED BY OLD MUTUAL........
I am truly disgusted by Old Mutuals customer service. I have been medically boarded from my employment due to an accident which happened at work. when I started my claim I had a broker who sold me the policy(Eugene Pillay). while busy with the claim my broker informs me he will no longer handle my claim and I must submit all my claims by myself. I started submitting all my paperwork by myself from home and for some reason old mutual kept saying attachment not received so I started going to their office and sending it from their offices in Ladysmith and then they kept saying that not all pages are sent. I have been sending the paperwork over and over again since November 2023 and still they say it is not received. I have all the emails which was sent to old mutual from my email and from their office. I am still paying for my policies and still my claims are pending. I have spoken to Dale Nadesan from old mutual and he says there is nothing he can do and I should go to the ombudsman. he is a manager and cannot help customers. I have now decided to go to media platforms and show the world what old mutual does to paying customers and how they are delaying claims and show how customers are suffering even after planning by taking out policies to safeguard our families. Old Mutual is just a **** and we the customers are left to suffer. it is time the people know what Old Mutual is doing to its customers so I will be going to the social media and spread my story across the country and further.
Helpful (0)
Replies (6)0
Replies (6)MS
Michael S's updateReviewer Update
24 Jun 2024, 10:14Good Day.
Thank you for your email.Please can you give me an estimated time for the investigation to be completed as it is now 7 months since our claim was submitted.Due to financial constraints it would be appreciated if you could speed up this process.
Kind Regards
Michael Singh
Thank you for your email.Please can you give me an estimated time for the investigation to be completed as it is now 7 months since our claim was submitted.Due to financial constraints it would be appreciated if you could speed up this process.
Kind Regards
Michael Singh
MS
Michael S's update24 Jun 2024, 10:14
Reviewer Update
Good Day.
Thank you for your email.Please can you give me an estimated time for the investigation to be completed as it is now 7 months since our claim was submitted.Due to financial constraints it would be appreciated if you could speed up this process.
Kind Regards
Michael Singh
Thank you for your email.Please can you give me an estimated time for the investigation to be completed as it is now 7 months since our claim was submitted.Due to financial constraints it would be appreciated if you could speed up this process.
Kind Regards
Michael Singh
MS
Michael S's updateReviewer Update
09 Jul 2024, 16:32Good day. I would like to know how is the matter finalized as I have no feedback from old mutual about my claim to date.
MS
Michael S's update09 Jul 2024, 16:32
Reviewer Update
Good day. I would like to know how is the matter finalized as I have no feedback from old mutual about my claim to date.
MS
Michael S's updateReviewer Update
17 Jul 2024, 15:58Good day. I have submitted all required documents to old mutual (Coleen Aanhuizen) and now I have no other documentation left to submit.
Now I would like a time line on the finalization of my claim. I have taken insurance to prevent me from being put in a situation where my family are starving but I am selling my furniture just to put food on my table.
This is killing my family and at this rate we would die first then only old mutual would finalize things. I wonder if I die would my body lay in a fridge for months before old mutual finalizes my claim and does the funeral. God only knows.
Furthermore I am paying for benefits on my policies yet I do not have cover and to date I have not received confirmation as to why this going on.This is daylight ******* to pay for something I don't have.I was told via email feedback will be given by Friday 12/07/2024 before the end of business day,it Is now Wednesday 17/07/2024 and still no feedback.I wonder if I will ever get what I'm paying for from Old Mutual.
Now I would like a time line on the finalization of my claim. I have taken insurance to prevent me from being put in a situation where my family are starving but I am selling my furniture just to put food on my table.
This is killing my family and at this rate we would die first then only old mutual would finalize things. I wonder if I die would my body lay in a fridge for months before old mutual finalizes my claim and does the funeral. God only knows.
Furthermore I am paying for benefits on my policies yet I do not have cover and to date I have not received confirmation as to why this going on.This is daylight ******* to pay for something I don't have.I was told via email feedback will be given by Friday 12/07/2024 before the end of business day,it Is now Wednesday 17/07/2024 and still no feedback.I wonder if I will ever get what I'm paying for from Old Mutual.
MS
Michael S's update17 Jul 2024, 15:58
Reviewer Update
Good day. I have submitted all required documents to old mutual (Coleen Aanhuizen) and now I have no other documentation left to submit.
Now I would like a time line on the finalization of my claim. I have taken insurance to prevent me from being put in a situation where my family are starving but I am selling my furniture just to put food on my table.
This is killing my family and at this rate we would die first then only old mutual would finalize things. I wonder if I die would my body lay in a fridge for months before old mutual finalizes my claim and does the funeral. God only knows.
Furthermore I am paying for benefits on my policies yet I do not have cover and to date I have not received confirmation as to why this going on.This is daylight ******* to pay for something I don't have.I was told via email feedback will be given by Friday 12/07/2024 before the end of business day,it Is now Wednesday 17/07/2024 and still no feedback.I wonder if I will ever get what I'm paying for from Old Mutual.
Now I would like a time line on the finalization of my claim. I have taken insurance to prevent me from being put in a situation where my family are starving but I am selling my furniture just to put food on my table.
This is killing my family and at this rate we would die first then only old mutual would finalize things. I wonder if I die would my body lay in a fridge for months before old mutual finalizes my claim and does the funeral. God only knows.
Furthermore I am paying for benefits on my policies yet I do not have cover and to date I have not received confirmation as to why this going on.This is daylight ******* to pay for something I don't have.I was told via email feedback will be given by Friday 12/07/2024 before the end of business day,it Is now Wednesday 17/07/2024 and still no feedback.I wonder if I will ever get what I'm paying for from Old Mutual.
MS
Michael S's updateReviewer Update
30 Jul 2024, 20:51Good Evening
So the documents you still need from me is only from the physiothe******.No other documents are outstanding?please explain what documents are outstanding from Defy HR
Many Thanks
Mr MM Singh
So the documents you still need from me is only from the physiothe******.No other documents are outstanding?please explain what documents are outstanding from Defy HR
Many Thanks
Mr MM Singh
MS
Michael S's update30 Jul 2024, 20:51
Reviewer Update
Good Evening
So the documents you still need from me is only from the physiothe******.No other documents are outstanding?please explain what documents are outstanding from Defy HR
Many Thanks
Mr MM Singh
So the documents you still need from me is only from the physiothe******.No other documents are outstanding?please explain what documents are outstanding from Defy HR
Many Thanks
Mr MM Singh
MS
Michael S's updateReviewer Update
29 Jan 2025, 09:40Today the 29th of January 2025 I have been on a call with old mutual since 08:20 and have been transfered from pillar to post by several people and absolutely no help. I have wasted R60 of airtime just to be pushed around.
I was told it would take 45 days for my claim to be done by the arbitrator. And now I can't even get hold of Coleen from complaints department.
I have learnt that old mutual consultant Lucas does not know what an arbitrator is.
My claim was declined in December for information not disclosed. I did not answer those questions which old mutual made reference to. It is not even signed by me and the information in that questioner is all wrong. The only people to gain from the false information is the broker and old mutual and not me. I followed the financial advisor advice on which policy to take and followed the process of medicals also. He completed the paperwork and submitted.
When I was injured and medically boarded from employment the advisor stepped down from processing my claim. NOW I KNOW WHY.
When my claim was rejected I called him and asked him when was this questionnaire done and his answer was that old mutual used an old questionnaire which was filled in for and old policy. He was well aware of my previous accident and he advised me according to my circumstances as the sole bread winner and he advised me on what cover to take.
Now everything is my fault. Old mutual should ask why did their broker step done and why was he so quick to come see me after hours when he found out about the false information on the questionnaire is the reason for non payment.He even helped me draft a letter to underwriting which I did not make use of.
It was on television about the advisers who **** so they can make sales. This is not the customer's fault but fault is on old mutual employees. OLD MUTUAL IS THE WORST INSURANCE COMPANY TO DEAL WITH. DISHONEST EMPLOYEES AND NO CARE FOR CLIENTS. THEY JUST TAKE YOUR MONEY.....
I was told it would take 45 days for my claim to be done by the arbitrator. And now I can't even get hold of Coleen from complaints department.
I have learnt that old mutual consultant Lucas does not know what an arbitrator is.
My claim was declined in December for information not disclosed. I did not answer those questions which old mutual made reference to. It is not even signed by me and the information in that questioner is all wrong. The only people to gain from the false information is the broker and old mutual and not me. I followed the financial advisor advice on which policy to take and followed the process of medicals also. He completed the paperwork and submitted.
When I was injured and medically boarded from employment the advisor stepped down from processing my claim. NOW I KNOW WHY.
When my claim was rejected I called him and asked him when was this questionnaire done and his answer was that old mutual used an old questionnaire which was filled in for and old policy. He was well aware of my previous accident and he advised me according to my circumstances as the sole bread winner and he advised me on what cover to take.
Now everything is my fault. Old mutual should ask why did their broker step done and why was he so quick to come see me after hours when he found out about the false information on the questionnaire is the reason for non payment.He even helped me draft a letter to underwriting which I did not make use of.
It was on television about the advisers who **** so they can make sales. This is not the customer's fault but fault is on old mutual employees. OLD MUTUAL IS THE WORST INSURANCE COMPANY TO DEAL WITH. DISHONEST EMPLOYEES AND NO CARE FOR CLIENTS. THEY JUST TAKE YOUR MONEY.....
MS
Michael S's update29 Jan 2025, 09:40
Reviewer Update
Today the 29th of January 2025 I have been on a call with old mutual since 08:20 and have been transfered from pillar to post by several people and absolutely no help. I have wasted R60 of airtime just to be pushed around.
I was told it would take 45 days for my claim to be done by the arbitrator. And now I can't even get hold of Coleen from complaints department.
I have learnt that old mutual consultant Lucas does not know what an arbitrator is.
My claim was declined in December for information not disclosed. I did not answer those questions which old mutual made reference to. It is not even signed by me and the information in that questioner is all wrong. The only people to gain from the false information is the broker and old mutual and not me. I followed the financial advisor advice on which policy to take and followed the process of medicals also. He completed the paperwork and submitted.
When I was injured and medically boarded from employment the advisor stepped down from processing my claim. NOW I KNOW WHY.
When my claim was rejected I called him and asked him when was this questionnaire done and his answer was that old mutual used an old questionnaire which was filled in for and old policy. He was well aware of my previous accident and he advised me according to my circumstances as the sole bread winner and he advised me on what cover to take.
Now everything is my fault. Old mutual should ask why did their broker step done and why was he so quick to come see me after hours when he found out about the false information on the questionnaire is the reason for non payment.He even helped me draft a letter to underwriting which I did not make use of.
It was on television about the advisers who **** so they can make sales. This is not the customer's fault but fault is on old mutual employees. OLD MUTUAL IS THE WORST INSURANCE COMPANY TO DEAL WITH. DISHONEST EMPLOYEES AND NO CARE FOR CLIENTS. THEY JUST TAKE YOUR MONEY.....
I was told it would take 45 days for my claim to be done by the arbitrator. And now I can't even get hold of Coleen from complaints department.
I have learnt that old mutual consultant Lucas does not know what an arbitrator is.
My claim was declined in December for information not disclosed. I did not answer those questions which old mutual made reference to. It is not even signed by me and the information in that questioner is all wrong. The only people to gain from the false information is the broker and old mutual and not me. I followed the financial advisor advice on which policy to take and followed the process of medicals also. He completed the paperwork and submitted.
When I was injured and medically boarded from employment the advisor stepped down from processing my claim. NOW I KNOW WHY.
When my claim was rejected I called him and asked him when was this questionnaire done and his answer was that old mutual used an old questionnaire which was filled in for and old policy. He was well aware of my previous accident and he advised me according to my circumstances as the sole bread winner and he advised me on what cover to take.
Now everything is my fault. Old mutual should ask why did their broker step done and why was he so quick to come see me after hours when he found out about the false information on the questionnaire is the reason for non payment.He even helped me draft a letter to underwriting which I did not make use of.
It was on television about the advisers who **** so they can make sales. This is not the customer's fault but fault is on old mutual employees. OLD MUTUAL IS THE WORST INSURANCE COMPANY TO DEAL WITH. DISHONEST EMPLOYEES AND NO CARE FOR CLIENTS. THEY JUST TAKE YOUR MONEY.....
MS
Michael S's updateReviewer Update
04 Feb 2025, 13:13Good Day today is the 04th of February 2025.. yet again I am still waiting for feedback. I am calling and calling and sending emails and still not getting and response. It is as if Old Mutual is just pulling me by the nose like a fool. First was 45 days that finished then within the week and Colleen just don't answer the call and then don't reply.
Are we fools for old mutual to play with our lives.
I had to sell my car today just so I can put food on my table. I have sold everything else already. So what do I sell next , maybe my life cos old mutual don't care at all about clients or life.
Are we fools for old mutual to play with our lives.
I had to sell my car today just so I can put food on my table. I have sold everything else already. So what do I sell next , maybe my life cos old mutual don't care at all about clients or life.
MS
Michael S's update04 Feb 2025, 13:13
Reviewer Update
Good Day today is the 04th of February 2025.. yet again I am still waiting for feedback. I am calling and calling and sending emails and still not getting and response. It is as if Old Mutual is just pulling me by the nose like a fool. First was 45 days that finished then within the week and Colleen just don't answer the call and then don't reply.
Are we fools for old mutual to play with our lives.
I had to sell my car today just so I can put food on my table. I have sold everything else already. So what do I sell next , maybe my life cos old mutual don't care at all about clients or life.
Are we fools for old mutual to play with our lives.
I had to sell my car today just so I can put food on my table. I have sold everything else already. So what do I sell next , maybe my life cos old mutual don't care at all about clients or life.