Disservice

I have had a greenlight product with Oldmual for 20 years, for the month of May old mutual didn't debit my account and they are failing to provide me with a reason for such an incident which appears to be deliberate so the policy can lapse and be cancelled. Initially, I was told the debit order date has been changed, and I sought the reasons for that ,no explanation. Old mutual then promised to give feedback by the 9th of June 2026, which to date hasn't happened or rather an update. Once this policy lapses, they will cancel the policy