MB
Minette B
1 reviews | Active since Sept 2024
17 Jan 2025, 09:36
Dissatisfied with Old Mutual
I am very dissatisfied with Old Mutual. I have been phoning them for the past three days where I stay on the line for more than 30 minutes and as soon as I start explaining to a service agent what I request the phone cuts me down or the line goes silent. I would not refer Old Mutual to anyone. It is the worst call center that I have ever worked with. Escalations also has no purpose. They just simply do not care.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
17 Jan 2025, 09:54Hello Minette B, Thank you for reaching out to us and sharing your experience. We sincerely apologise for the frustration and inconvenience you've faced while trying to get assistance from our call centre.We understand how important it is to have your concerns addressed promptly and effectively.
Your feedback is invaluable to us, and we take it very seriously. We are committed to improving our service and ensuring our customers receive the support they deserve.
One of our complaint assessors will be in touch, as we would like to investigate this matter further and find a resolution to your concerns.
Regards
Old Mutual Complaints Management
Your feedback is invaluable to us, and we take it very seriously. We are committed to improving our service and ensuring our customers receive the support they deserve.
One of our complaint assessors will be in touch, as we would like to investigate this matter further and find a resolution to your concerns.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Jan 2025, 09:54
Official
Hello Minette B, Thank you for reaching out to us and sharing your experience. We sincerely apologise for the frustration and inconvenience you've faced while trying to get assistance from our call centre.We understand how important it is to have your concerns addressed promptly and effectively.
Your feedback is invaluable to us, and we take it very seriously. We are committed to improving our service and ensuring our customers receive the support they deserve.
One of our complaint assessors will be in touch, as we would like to investigate this matter further and find a resolution to your concerns.
Regards
Old Mutual Complaints Management
Your feedback is invaluable to us, and we take it very seriously. We are committed to improving our service and ensuring our customers receive the support they deserve.
One of our complaint assessors will be in touch, as we would like to investigate this matter further and find a resolution to your concerns.
Regards
Old Mutual Complaints Management
MB
Minette B's updateReviewer Update
17 Jan 2025, 10:12Good day Old Mutual. Please note that after the 4th time phoning in today I finally spoke to Moeneer Hendricks which assisted me. He was very helpful and kind. Thank you Moeneer for assisting me as nobody else at Old Mutual could find a way to assist me.
MB
Minette B's update17 Jan 2025, 10:12
Reviewer Update
Good day Old Mutual. Please note that after the 4th time phoning in today I finally spoke to Moeneer Hendricks which assisted me. He was very helpful and kind. Thank you Moeneer for assisting me as nobody else at Old Mutual could find a way to assist me.
Old Mutual's replyOfficial
17 Jan 2025, 10:31Hi Minette, thank you for confirming. We are happy that Moeneer was able to assist you. One of our complaints assessors will still be in touch with you just to ensure you have been assisted fully.
Old Mutual's reply17 Jan 2025, 10:31
Official
Hi Minette, thank you for confirming. We are happy that Moeneer was able to assist you. One of our complaints assessors will still be in touch with you just to ensure you have been assisted fully.