Dissatisfied & Slow Service

The turnaround time for resolving queries at Old Mutual is such a slow and tedious process. It's been almost a month that I requested a withdrawal and Closure for my RA policy.

To date I have not received feedback since I was last requested to send banking and ID docs. Why should it take this long to process a withdrawal request?!

Can I please get assistance with the withdrawal so I can just move on elsewhere and have the policy closed.

It was OK to debit from my account, now that I want to disinvest I'm told to pay premiums first, but it's my investment. The service is just so tedious and phoning the call centre is just more frustrating.