NJ
Nompumelelo J
1 reviews | Active since Nov 2024
16 Oct 2025, 12:57
Dissatisfied service
Starting to regret opening policies with them. Got a call to make debit order payment into one amount all of a sudden am being debited double the full amount and single amounts and a new policy was opened my phone number has been changed twice without my knowledge don't even know the numbers that are on the system have been back and forth to the branch nothing resolved. Really regretting
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Old Mutual's replyOfficial
16 Oct 2025, 13:07Good day Nompumelelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Oct 2025, 13:07
Official
Good day Nompumelelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management