LT
Lindiwe T
1 reviews | Active since Nov 2021
20 Oct 2025, 10:50
Dissatisfied Old Mutual customer service
My name is Lindiwe Thunyiswa, I am so disappointed with old mutual since last week on the 13 Oct 2025 I went to their branch in Eesteriver to claim my son education funds and they said the money will reflect within 5 to 7 working days but still today which is Monday still my son money is not into my bank account.All the documents the requested I put them in.Also their call centre is the pits they will transfer you to different agents using my air time after 30mnts minutes of holding your call will dropped without being assisted😤 I need my money OLD MUTUAL! I am unhappy customer right to thing I joined their funeral cover😥 it will be worse mos for my family
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Old Mutual's replyOfficial
20 Oct 2025, 11:03Good day Lindiwe, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Oct 2025, 11:03
Official
Good day Lindiwe, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management