DISSATISFIED CUSTOMER!

I'm really not happy with the service I have been receiving from this company. The fact that I always have to here in order to get the correct feedback is frustrating.

3 months back I made an arrangement with (Yolanda Afrika) for my polices, R1500 has been debited from my account from the month of May. I emailed the complaints email address to follow up after 2 months as I saw that my policies have lapsed. Yolanda Afrika called me and advised that payment has not reflected for the previous month and will get back to me after 3 days which she didn't. I then had to follow up again with the complaints email and I was sent a lousy email, I emailed them again on the 19 July to say that she must call me because I don't understand the email she sent me, My request was not acknowledge until today.

I bothered myself again on the 2022-08-01 and called you call centre. I spoke to Kea Lamole she advised me that on the 25 May R783.33 was debited and R1 159.33 was debited in 25 June which is incorrect.

She gave me the GSinquiry email address to send my bank statement which was sent on the 2022-08-01 (ref ***) I still have not received feedback.

Can this please escalated to someone senior