dissatisfied customer

I have had my green light policy from 2011. Last year I realised that my husband surname is wrong and I wanted to change my surname to my husband's since we got married and add my new born baby to my beneficiaries. Guess what those are not updated up until today. I went from different branches to calling your head office only to be referred to a financial adviser that is in eastern Cape. I feel that for debiting monthly without fail for my policy I deserve proper correspondence since you are aware that there are clients whom their financial advisers have resigned that need new ones. I am so frustrated because when it comes to the time I need to claim on my policy you will deny me of my rightful money due to the updates I am trying to fix. Please get your house in order as I will have to take the matter further if I don't receive feedback a solution. I even went as far as Pretoria home affairs and popped money up to verify my husband's surname in which I gave you the right document from the inception of my policy. I am getting fed up with this.