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Zanele Z
1 reviews | Active since Nov 2025
25 Nov 2025, 14:32
Dissatisfied customer
On the 15th of August 2025 I was made aware of a policy that was taken on my behalf without my knowledge and the policy has been going on for a year now as it was deducting from my payslip. After I realised I reported a ***** case with with ref CEB*** at the durban pinestreet branch, policy no 0000B9D7A9on the 3rd of September, to date I have not received correspondence with regards to my quiry and the policy is still deducting an amount of R274 from my salary. I have been to the branch to follow up but its been 3 months going back and forth. I am extremely not happy with how the investigations are conducted and the no communition im getting from the company. Thank you
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Replies (2)
Old Mutual's replyOfficial
25 Nov 2025, 14:37Good day Zanele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 14:37
Official
Good day Zanele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
ZZ
Zanele Z's updateReviewer Update
04 Dec 2025, 04:34Even after this re-view and after this response I have not received a phone call from anyone in their offices apart from them flooding my inbox with re-assuring email that they will keep in-contact but to date nothing. Old mutual does not take their clients serious!
ZZ
Zanele Z's update04 Dec 2025, 04:34
Reviewer Update
Even after this re-view and after this response I have not received a phone call from anyone in their offices apart from them flooding my inbox with re-assuring email that they will keep in-contact but to date nothing. Old mutual does not take their clients serious!