Dissatisfied client

I buried my sweet mother two months ago. She had a funeral cover for herself at Old Mutual so that her loved ones do not need to borrow money to bury her. After a claim was made to Old Mutual to bury my mother, we had not received the remittance to date. We had to borrow money to bury my mother. Something she did not want us to do. We started to follow up from Old Mutual, with great dissatisfaction, their system is either slow, offline, or we are bounced from one rude consultant to another , which is very frustrating considering the fact that we lost a loved one. Old Mutual, not only made the grieving process difficult, they make promises they cannot keep.