Dissatisfied and irate client

<p>I had an investment with old mutual insurance, all along they enjoyed deducting monthly premiums BUT when it's time to payout what belongs to me, i am suffering. Firstly i have submitted my surrender request on the 3rd May 2016 at the Centurion branch, when i call the contact centre on the 4th May 2016 I was told that i have submitted incorrect forms and then I went back to the branch to complete correct forms the same day (time wasiting) and I was told that the process will take 10 days to complete . Today on the 17th May 2016 i called to check on the progress, i was told that the 10 days started on the 11th May 2016 and I should expect my payout on the 25th May 2016? how is that possible if i made my request on the 3rd? this is not acceptable Old Mutual, I am very disappointed with the service I am receiving from Old Mutual, 25th is too far........NOT acceptable. 10 days ends today the 17th May 2016.</p>