Dissatisfied and disappointed

No words can express how disappointed about the service I got from Old Mutual after so many years I have been with them. I had my policy since the day I started working which is now almost 10 years. They did not debit premiums for January and I had a run around and even called them to debit my account and they promised to run a double debit this month, did they debit No. And ima few days after I called I got an email to say my policy has lapsed. I never stopped their debit order and I don't have any reasons to, but they decided to do as they please. This is my investment for my children's future