TN
Themba N

1 reviews | Active since Apr 2025

30 Apr 2026, 17:29

Dissatisfied and disappointed

Shame on me thinking that OM bank service is exceptional I was wrong. Just received funds to my OM bank and when I was about to transact i notice a pop up message that my account is blocked once someone deposited funds to my account without my knowledge and have a proof of it i should have known and prevented him to send me fund to OM bank. I then contacted customer service who failed to tell me the cause of blocking my account then said my account is with assessment team I requested assessment team contact details and said there is no contact details. I regret ever allowing myself to trust bank like old mutual bank. If you ever consider banking with a bank institution like OM bank better think twice. Im upset and disappointed cause they should have called me or emailed me for problems with my account instead they decided to block it without me knowing and I had to find out like this once I receive funds. This is unprofessional unforgettable, I so wish for my account to be opened and release my funds. Someone should have told me not to use OM bank i would have listened without any questions.

0
Replies (1)
Old Mutual
Old Mutual's reply30 Apr 2026, 18:05
Official
Good day

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management