Dissatisfactory service from OLD MUTUAL

Very disappointed with the service I have received for my dad’s policy from old mutual My dad wanted to make some changes on his policy and the agent that we have had for many years is so unhelpful. Strange how when a new policy needs to be taken the agent is so accommodating etc but once the client is signed on and commission made than we are nothing. My dad is 62 years old and does drive still but she wants us to come to Musgrave so she can assist….I think this is nonsense as there is no client service….

I have also moved my insurance out of old mutual due to this service and the agent did not even know anything until I told her. My mum in law and my dad still have to stay because of they age but have not once received a visit to explain the new offers etc or any news from the agent

I have even went onto the old mutual site to get another agent in our area to no avail. Dissatisfactory service from OLD MUTUAL

Mrs J Naicker ********** 686