1 reviews | Active since Jan 2023
Dissatisfaction with the service at Old Mutual
I have been going back and forth from Old Mutual since the 21st of December 2022 until today (the 9th of January 2023) with no direction. I went to Old Mutual on the 30th of December and submitted all the required documents to claim for my late sister’s death. On the 31st of December we received an sms confirming the payment of the amount from Old Mutual. A week later no money had reflected on the FNB (estate late account) that we were instructed to open. I have been going to Old Mutual every single day and they **** and said they have transferred the funds to the estate late account but when we go to FNB the consultant shows on the system no money was transferred from Old Mutual to the account. We went back to Old mutual to ask for proof of payment and they could not provide the letter (proof). They came up with stories about how FNB was at fault and how they reversed the money at Old Mutual by mistake that it was an error. Turns out they **** to us all this time and no funds were transferred at all. I have wasted so much money traveling up and down only to find out Old Mutual **** in the first place and never transferred the funds. I am so disgusted with the service at Old Mutual.
They have mislead us again by sending an sms lying to have paid out the Mount but FNB has not received any money. I want to lay a complaint about Bongeka Ndaliso at the Old Mutual Govan Mbeki Port Elizabeth. She cannot tell my mother she is doing her a FAVOUR meanwhile this is her job and she gets paid to do it
They have mislead us again by sending an sms lying to have paid out the Mount but FNB has not received any money. I want to lay a complaint about Bongeka Ndaliso at the Old Mutual Govan Mbeki Port Elizabeth. She cannot tell my mother she is doing her a FAVOUR meanwhile this is her job and she gets paid to do it
