DISSATISFACTION WITH OLD MUTUAL

I have been trying my out-best to get my debit orders running since last year December when I changed Jobs and my debit orders had to move from the 15th to the 1st day of the Month. i called the call center and was promised that the date was moved. I am one person that does not keep a close eye on my debit orders because i trust the institutions will do what is right and its just horrible administration for me. around march i started noting that they are no longer debiting I started realizing. Then I called the call center and went to Old mutual in Pretoria and I was told my saving were paid off and i dont even know what that means. My policies were on placed on holiday status. I then asked that they do everything to fix this mess and i was told i will have a once off catch up lump-sum amount of about + R2000 but the mess keep on getting worse. If the debit order does go off, it goes on the wrong date or huge amounts are taken from my account.

My policies should be 1130.69 yet an amount of 2460.79 has been added deducted from my account in the past 2 months excluding the 2929.16 they deducted in September. When I went to their outlet in Fourways mall asking for assistance, the ladies couldn't assist me at all. I waited for an hour until I decided to leave. I AM FED UP WITH OLD MUTUAL, it's messing up my credit record and these huge debit orders that come in late and leaving my bank on a minus. I AM FED UP!!!!!!!!!!

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