Dissatifaction customer

i hereby would like to voice out my dissatisfaction with my recent encounter with OM Funeral Cover upon the death of my father Edison Baloyi. - <br> <br> I, 30 March 2016, was informed that my policy is left with 5 days left before the waiting period ( while my premium for the month was already deducted) was lifted but in the interim i must still lodge the claim, which I did and no other form of communication happened except for a couple of sms:<br> 1. which stated that i need to call the ***to redeem my Shoprite Voucher - on the 31 March 2016<br> 2. which stated \ Dear Ms CN Thompson, to complete your request we need the contact detail of the undertakers who are going to assist with the funeral\" which i did i faxed the quote, on the 31 March 2016, which is the same date i received the SMS, to the number provided in the email *** i even followed this action by going to the Atteridgeville branch on the 1 April 2016 and asking them to capture the Quote and contact details from the undertakers on the system.<br> But still after that nothing happened"